Legal Information
Privacy Policy
This page explains how Palmer & Co Legal collects, uses and protects your personal data when you contact us or use this website. We aim to keep everything clear, transparent and easy to understand.
All regulated legal work is carried out through Taylor Rose once a client formally engages their services. Personal data submitted through this website prior to formal instruction is handled by Palmer & Co Legal.
This policy applies only to Palmer & Co Legal. Once a client formally instructs Taylor Rose through a fee estimate or engagement process, their separate privacy policy will apply.
Last updated: 15/12/2025
1. Who We Are
Palmer & Co Legal
Private Client Legal Consultancy
2 Aspley Woods View, Bow Brickhill, Milton Keynes, MK17 9FZ
Email: michael.palmer@taylor-rose.co.uk
Telephone: 01908 020564
Palmer & Co Legal is operated by Michael Palmer, Consultant Solicitor.
All regulated legal work is carried out through Taylor Rose, a firm authorised and regulated by the Solicitors Regulation Authority (SRA). This Privacy Policy covers only personal data collected directly by Palmer & Co Legal through this website or via direct email communication prior to formal instruction.
2. What Information We Collect
We may collect and process the following information when you use this website or contact us:
Contact Information
Name
Email address
Telephone number
Postal address
Information relating to your enquiry
Details relating to Wills, LPAs, probate or estate planning
Relevant background information
Third-party details where necessary to assess your enquiry
Website Interaction
Information submitted via contact or enquiry forms
Technical information such as IP address, browser type and server logs
This website is not intended to collect special category or sensitive personal data.
3. How We Use Personal Information
We use personal information to:
Respond to enquiries submitted through the website
Provide information about our services
Offer initial guidance and explanations
Prepare fee estimates
Communicate with potential clients prior to referral to Taylor Rose
Maintain basic administrative and enquiry records
Ensure the website functions effectively
We do not use personal information for automated decision-making or profiling.
4. Lawful Basis for Processing
We rely on the following lawful bases under the UK GDPR:
Legitimate Interests
To respond to enquiries and provide requested information prior to formal legal instruction.
Consent
Where you actively contact us or request information.
Legal Obligation
Where we are required to retain or disclose information by law.
Once a client formally instructs Taylor Rose, that firm’s lawful bases for processing will apply going forward.
5. How We Receive Enquiry Data
Website enquiries and direct emails are sent to:
michael.palmer@taylor-rose.co.uk
This inbox is securely accessed by Michael Palmer and may forward enquiries to his professional email account at Taylor Rose to allow efficient response and continuity of service. Until formal instruction takes place, personal data remains the responsibility of Palmer & Co Legal.
6. How Long We Keep Information
We retain initial enquiry information for up to 12 months, after which it is securely deleted unless:
you proceed to formally instruct Taylor Rose, or
there is a legal or regulatory requirement to retain the information for longer.
Once a client formally instructs Taylor Rose, their data retention policies apply.
7. Who We Share Information With
We only share personal information where necessary or legally required. This may include:
Professional or legal advisers
Taylor Rose, where a client proceeds to formal instruction
We do not sell, trade or transfer personal data to third parties for marketing purposes.
8. Security
We take appropriate technical and organisational measures to safeguard personal information, including:
Secure email systems
Restricted access to personal data
Regular monitoring of systems
While we take reasonable steps to protect your data, no method of electronic communication is entirely secure. Users are encouraged to take care when submitting personal information online.
9. Your Rights
Under UK data protection law, you have the right to:
Request access to your personal data
Request correction of inaccurate information
Request deletion of personal data
Request restriction of processing
Object to certain types of processing
Withdraw consent where consent is relied upon
To exercise any of these rights, please contact:
michael.palmer@taylor-rose.co.uk
We will respond within one month.
10. How to Complain
If you have concerns about how your data is handled, please contact us in the first instance at:
michael.palmer@taylor-rose.co.uk
If you remain dissatisfied, you may contact the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
www.ico.org.uk
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.